Your privacy matters to us. This page explains exactly what personal data Jellevo collects, why we collect it, how we use it, and what rights you have over your own information. We keep it plain and honest — no legal jargon designed to confuse.
Six things Jellevo commits to when it comes to your personal data
All data transmitted between your device and Jellevo's servers is protected by 256-bit SSL encryption — the same standard used by banks. Your personal information and payment details are never sent in plain text.
Jellevo does not sell, rent, or trade your personal information to third-party marketers. Your data is used to operate your account and improve your experience — nothing else. That's a firm commitment, not a footnote.
You have the right to access, correct, or request deletion of your personal data at any time. Jellevo provides clear processes for exercising these rights — just contact support and we'll handle it promptly.
Jellevo only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal requirements. We don't collect data just because we can — every data point has a clear purpose.
Jellevo keeps your data only for as long as it is needed. Once your account is closed and any legal retention obligations are met, your personal data is securely deleted or anonymised. We don't hold onto data indefinitely.
In the unlikely event of a data breach that affects your personal information, Jellevo will notify you promptly and take immediate steps to contain the breach and protect affected accounts. Transparency is non-negotiable.
Jellevo is an online gaming platform serving players in Bangladesh. When this Privacy Policy refers to "Jellevo", "we", "us", or "our", it means the Jellevo platform and its operating entity. When it refers to "you" or "your", it means you as a registered Jellevo account holder or a visitor to the Jellevo website or app.
Jellevo acts as the data controller for the personal information collected through the platform. This means we are responsible for deciding how and why your personal data is collected and processed. If you have any questions about how Jellevo handles your data, you can reach us at [email protected].
This Privacy Policy applies to all Jellevo services, including the website at jellevo.com, the Jellevo mobile app for Android and iOS, and any other service operated under the Jellevo brand. By using any Jellevo service, you confirm that you have read and understood this policy.
Jellevo collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third parties such as payment providers and identity verification services.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Registration form, KYC verification |
| Contact Data | Email address, phone number, residential address | Registration form, account settings |
| Financial Data | Deposit/withdrawal history, payment method details | Payment processor, account activity |
| Technical Data | IP address, device type, browser, operating system | Automatic collection on site visit |
| Usage Data | Games played, session duration, bet history, login times | Platform activity tracking |
| Verification Data | Government ID copy, proof of address, selfie | KYC process, identity verification service |
| Communications Data | Support chat logs, email correspondence | Customer support interactions |
Jellevo does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is strictly necessary for responsible gaming purposes — for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion.
Payment Details: Jellevo does not store full card numbers or banking credentials on its own servers. Payment data is handled directly by our certified payment processing partners using PCI-DSS compliant systems.
Jellevo uses your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. Here is a clear breakdown of how your data is used:
Jellevo does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on you, except where required by law or where you have given explicit consent.
Jellevo processes your personal data on one or more of the following legal grounds, depending on the specific purpose:
Withdrawing Consent: Where Jellevo processes your data based on consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.
Jellevo does not sell your personal data. We share your data only with trusted third parties where it is necessary to operate the platform, comply with legal obligations, or protect the security of the platform. The categories of third parties we work with include:
All third parties that process personal data on Jellevo's behalf are required to handle that data securely and only for the specific purposes for which it was shared. Jellevo does not permit third-party service providers to use your data for their own marketing purposes.
If Jellevo is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy that result from it.
Jellevo uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.
The types of cookies Jellevo uses include:
You can manage your cookie preferences through the cookie settings panel on the Jellevo website. You can also control cookies through your browser settings, though disabling essential cookies may affect the functionality of the platform.
Jellevo retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our operating licence. The specific retention periods depend on the type of data and the purpose for which it was collected.
Once the applicable retention period has expired, Jellevo securely deletes or anonymises your personal data so that it can no longer be linked back to you. If you request deletion of your data before the retention period has expired, Jellevo will delete what it legally can and restrict processing of the remainder.
As a Jellevo user, you have the following rights over your personal data. To exercise any of these rights, contact Jellevo support at [email protected]. We will respond within 30 days.
Request a copy of all personal data Jellevo holds about you, along with information about how it is used.
Request correction of any inaccurate or incomplete personal data held in your Jellevo account.
Request deletion of your personal data where there is no longer a legal basis for Jellevo to retain it.
Request that Jellevo restricts processing of your data while a dispute or correction request is being resolved.
Request a copy of your data in a structured, machine-readable format so you can transfer it to another service.
Object to Jellevo processing your data for direct marketing or on the basis of legitimate interests.
Identity Verification: To protect your privacy, Jellevo will verify your identity before processing any data rights request. This ensures that your data is only disclosed to you and not to someone impersonating you.
Jellevo takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
While Jellevo takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your Jellevo account and enable two-factor authentication. If you suspect your account has been compromised, contact Jellevo support immediately.
Jellevo's services are strictly for adults aged 18 and above. Jellevo does not knowingly collect personal data from anyone under the age of 18. If Jellevo becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and believe that your child has registered a Jellevo account or provided personal data to Jellevo, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
Jellevo encourages parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. A list of recommended parental control tools is available on the Responsible Gaming page.
Jellevo may send you promotional emails, SMS messages, and in-app notifications about bonuses, new games, and platform updates. We will only send you marketing communications if you have opted in to receive them during registration or through your account settings.
You can opt out of marketing communications at any time by:
Opting out of marketing communications does not affect transactional communications — Jellevo will still send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts. These are necessary for the operation of your account and cannot be disabled.
Jellevo does not share your contact details with third-party marketers. Any promotional communications you receive will come directly from Jellevo or from a service provider acting on Jellevo's behalf under strict data processing agreements.
Jellevo may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For significant changes that materially affect how we use your personal data, Jellevo will notify registered players by email or via an in-platform notification before the changes take effect. We encourage you to review this Privacy Policy periodically so you are always aware of how your data is being handled.
Your continued use of the Jellevo platform after any changes to this Privacy Policy constitutes your acknowledgement of the updated version. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.
If you have any questions, concerns, or requests relating to this Jellevo Privacy Policy or the way we handle your personal data, please get in touch. Our team is available 24 hours a day, seven days a week.
For responsible gaming concerns, please visit the Responsible Gaming page. For the full terms governing your use of the platform, please read the Terms and Conditions.
Response Time: Jellevo aims to respond to all privacy-related requests within 30 days. For complex requests, we may need additional time and will notify you if this is the case.