Gaming on Jellevo is meant to be fun — a way to relax, enjoy great games, and maybe win something along the way. But we also know that for some people, gaming can stop being fun and start causing real problems. That's why Jellevo takes responsible gaming seriously, not just as a policy requirement, but as a genuine commitment to every player on our platform.
Jellevo's responsible gaming tools are free, easy to use, and available to every player at any time — no questions asked.
Learn More in FAQSix responsible gaming features available to every Jellevo account holder — free, instant, and effective
Set a daily, weekly, or monthly cap on how much you can deposit into your Jellevo account. Once the limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately — increasing one requires a 24-hour cooling-off period.
Define the maximum amount you are comfortable losing within a set time period. When your net losses hit the limit, Jellevo will automatically prevent further play until the period ends. It's one of the most effective ways to keep your gaming within a budget you've decided on in advance.
Set a maximum session length so that Jellevo automatically logs you out after a defined period of continuous play. This is especially useful if you find yourself losing track of time during a gaming session — a common experience that can lead to unplanned spending.
Enable regular pop-up notifications during your session that show how long you've been playing and your net result for the session. These gentle reminders help you stay aware of your gaming activity and make conscious decisions about whether to continue or stop.
Take a short break from Jellevo without permanently closing your account. You can set a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account is suspended and you cannot log in, deposit, or play. Your balance is safely held until the period ends.
If you feel you need a longer break, Jellevo offers self-exclusion periods of 6 months, 1 year, or permanent exclusion. During self-exclusion, your account is fully blocked and cannot be reopened until the period expires. Permanent exclusion is irreversible — your account will be closed for good.
It takes less than two minutes to set up any responsible gaming tool on your account.
Visit jellevo.com/login and sign in with your registered email and password. Make sure you have two-factor authentication enabled for extra security.
Click on your profile icon in the top right corner and select "Responsible Gaming" from the dropdown menu. All available tools are listed on this page.
Select the limit type — deposit, loss, session time, or cooling-off — and enter the value that works for you. Confirm your choice and the limit is applied immediately.
You can review your active limits at any time from the same Responsible Gaming page. Remember: reducing a limit is instant, but increasing one requires a 24-hour waiting period to protect you from impulsive decisions.
Need Help? If you have trouble setting up any responsible gaming tool, contact Jellevo support via live chat or email at [email protected]. Our team is available 24/7 and will assist you without judgment.
Choose the limit type and time period that suits your gaming habits.
Resets every 24 hours. Best for players who game frequently and want tight daily control over spending.
Resets every 7 days. A good balance for casual players who prefer a broader budget window.
Resets on the first of each month. Ideal for players who budget their entertainment spending monthly.
Default state. We strongly recommend all players set at least one limit to keep gaming enjoyable and sustainable.
Good to Know: Setting a deposit limit does not affect your ability to withdraw your existing balance. Your funds are always accessible regardless of any limits you have in place.
Answer these questions honestly. If you answer "yes" to two or more, it may be time to use Jellevo's responsible gaming tools or speak to someone.
Do you find yourself spending more money on gaming than you originally planned, even after telling yourself you'd stop?
Have you ever borrowed money, sold belongings, or used bill money to fund your gaming activity?
Do you feel restless, irritable, or anxious when you try to cut back or stop gaming for a period of time?
Have you lied to family members or friends about how much time or money you spend on gaming?
Do you find yourself chasing losses — continuing to play in an attempt to win back money you have already lost?
Has gaming started to affect your work, studies, relationships, or daily responsibilities in a negative way?
Do you think about gaming when you are not playing — planning your next session or thinking about how to get more funds?
If you answered yes to two or more questions: Please consider using Jellevo's deposit limits, cooling-off period, or self-exclusion tools. You can also reach out to Jellevo support at [email protected] for a confidential conversation about your options.
Responsible gaming means playing within your means, keeping gaming as a form of entertainment rather than a source of income, and knowing when to stop. At Jellevo, we define responsible gaming as a shared commitment — the platform provides the tools and information, and players make informed choices about how they engage with those tools.
Gaming should never be seen as a way to solve financial problems or earn a living. The outcomes of games on Jellevo are determined by certified random number generators, which means no strategy, system, or pattern can guarantee a win. Every session should be approached with the mindset that you might lose the money you deposit — and that's okay, as long as it's money you can afford to lose.
Responsible gaming on Jellevo is not about restricting your enjoyment. It's about making sure that enjoyment stays sustainable over the long term. Players who set limits and stick to them tend to have a better overall experience on the platform — they play with less stress, make clearer decisions, and enjoy the games for what they are.
Problem gambling can develop gradually and is often hard to recognise from the inside. It doesn't always look like someone losing everything overnight — more often, it starts with small changes in behaviour that build up over time. Jellevo wants every player to be aware of the warning signs so they can act early.
Common signs that gaming may have become a problem include:
If any of these signs feel familiar, please don't ignore them. The earlier you take action, the easier it is to regain control. Jellevo's responsible gaming tools are a good first step, and our support team is always available to help you find the right option for your situation.
Jellevo is strictly an 18+ platform. We do not allow anyone under the age of 18 to register, deposit, or play on Jellevo under any circumstances. Age verification is a mandatory part of the registration and KYC process — every player must confirm their age and provide valid identity documents before they can make a deposit or withdraw funds.
If you share a device with younger family members, we strongly recommend taking the following steps to prevent underage access to Jellevo:
If you suspect that a minor has accessed a Jellevo account, please contact [email protected] immediately. We will investigate and take appropriate action, including closing the account and refunding any deposits made by the minor.
Zero Tolerance: Jellevo has a zero-tolerance policy for underage gambling. Any account found to be operated by a person under 18 will be permanently closed and all funds returned.
Self-exclusion is the most powerful responsible gaming tool available on Jellevo. When you self-exclude, your account is completely blocked for the duration you choose. You will not be able to log in, deposit, or play. Jellevo will also stop sending you promotional emails and bonus offers during the exclusion period.
Jellevo offers the following self-exclusion options:
To request self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact Jellevo support directly. Self-exclusion requests are processed immediately — there is no waiting period before the block takes effect.
Your account balance at the time of self-exclusion will be held securely and can be withdrawn at any time, even during the exclusion period. Simply contact [email protected] to request a withdrawal of your remaining balance.
Most players on Jellevo enjoy gaming as a hobby without any problems. Here are some practical habits that help keep gaming enjoyable and sustainable over the long term:
The Golden Rule: Only ever play with money you can genuinely afford to lose. If losing the amount you're about to deposit would cause you financial stress, it's too much to deposit.
If you feel that gaming has become a problem for you or someone you care about, please reach out for help. Jellevo's support team is available 24/7 and can help you access the right tools or simply talk through your options in a completely confidential and non-judgmental way.
You can contact Jellevo support at any time:
Jellevo also encourages players to seek support from professional organisations that specialise in gambling-related issues. Speaking to a professional counsellor or joining a support group can make a significant difference, and many resources are available free of charge.
Remember: asking for help is not a sign of weakness. It takes real courage to recognise a problem and take steps to address it. Jellevo is here to support you through that process, not to judge you for it.
Confidential Support: All responsible gaming conversations with Jellevo support are completely confidential. Your account status and personal information will not be shared with anyone outside of Jellevo's support team.