These terms govern your use of the Jellevo platform. Please read them carefully before registering or placing any bets. By creating a Jellevo account, you confirm that you have read, understood, and agreed to everything on this page.
A plain-language summary of the most important points in these Jellevo terms
Each player is allowed exactly one Jellevo account. Duplicate accounts will be closed and any balances forfeited. Use your real name and accurate details when registering — verification is required before withdrawals.
Jellevo is strictly for adults aged 18 and above. Age verification is part of the account process. If Jellevo finds that a minor has registered, the account will be closed immediately and all funds returned to the depositing payment method.
All Jellevo bonuses come with wagering requirements and conditions. Accepting a bonus means you accept its specific terms. Read the bonus details before opting in — wagering requirements must be met before bonus-derived winnings can be withdrawn.
Before Jellevo processes your first withdrawal, identity verification is required. This is a standard KYC process — you'll need to provide a valid ID and proof of your payment method. This protects your account and keeps the platform secure for everyone.
Any attempt to exploit Jellevo's systems — including bonus abuse, collusion, use of automated tools, or providing false information — will result in immediate account closure and forfeiture of all balances. Jellevo monitors all activity for integrity.
Jellevo provides deposit limits, loss limits, session reminders, and self-exclusion options. These tools are available in your account settings at any time. If you need help, contact Jellevo support — the team is trained to assist players who need it.
Note: The summary above is provided for convenience only. The full terms below are the legally binding version. If there is any conflict between the summary and the full terms, the full terms apply.
By accessing, registering on, or using the Jellevo platform in any way — including browsing the website, downloading the Jellevo app, or placing a bet — you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms form a legally binding agreement between you and Jellevo.
If you do not agree with any part of these Jellevo Terms and Conditions, you must not use the platform. Continued use of Jellevo after any update to these terms constitutes acceptance of the updated version.
These terms apply to all Jellevo services, including the website at jellevo.com, the Jellevo mobile app, and any other platform or service operated under the Jellevo brand. References to "Jellevo", "we", "us", or "our" refer to the Jellevo platform and its operating entity. References to "you" or "your" refer to the registered account holder.
To register and use a Jellevo account, you must meet all of the following eligibility requirements:
Jellevo reserves the right to request proof of age and identity at any time. If Jellevo determines that a player does not meet the eligibility requirements, the account will be closed. Any deposits made by an ineligible player will be returned to the original payment method, and any winnings generated will be forfeited.
Age Verification: Jellevo takes underage gambling seriously. If there is any reason to believe that a registered account belongs to a person under 18, Jellevo will suspend the account immediately pending verification. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gaming platforms.
Each individual may hold only one Jellevo account. Creating multiple accounts — whether under the same name, different names, or using different payment methods — is strictly prohibited. If Jellevo identifies duplicate accounts, all accounts associated with that individual will be closed and any balances may be forfeited.
When registering your Jellevo account, you must provide accurate, complete, and current information. This includes your full legal name, date of birth, residential address, and contact details. You are responsible for keeping this information up to date. Providing false information during registration is a breach of these terms and may result in account closure.
You are responsible for maintaining the confidentiality of your Jellevo account credentials, including your username and password. Do not share your login details with anyone. Jellevo will not be held responsible for any losses resulting from unauthorised access to your account caused by your failure to keep your credentials secure. If you suspect that your account has been accessed without your authorisation, contact Jellevo support immediately.
Jellevo reserves the right to verify your identity before activating your account or processing any withdrawal. This verification process — commonly referred to as KYC (Know Your Customer) — may require you to submit a copy of a government-issued photo ID, proof of address, and proof of your payment method. Accounts that fail to complete verification within a reasonable timeframe may be suspended.
Jellevo supports a range of local payment methods designed for Bangladesh players, including bKash, Nagad, Rocket, and local bank transfers. The available deposit methods and any applicable minimum or maximum deposit limits are displayed on the Jellevo deposit page within your account.
All deposits must be made from a payment account that belongs to you. Jellevo does not accept deposits from third-party payment accounts. If a deposit is received from a payment method that does not match the account holder's verified identity, Jellevo reserves the right to reverse the deposit and suspend the account pending investigation.
Currency: All Jellevo account balances are maintained in Bangladeshi Taka (BDT). Deposits made in other currencies will be converted at the prevailing exchange rate at the time of the transaction.
You may request a withdrawal of your available Jellevo balance at any time, subject to the conditions set out in these terms. Withdrawals are processed to the same payment method used for your most recent deposit, wherever possible. Jellevo does not process withdrawals to third-party accounts.
Before your first withdrawal is processed, Jellevo requires completion of the KYC identity verification process. This is a one-time requirement. Once your account is verified, future withdrawals are processed without repeating the full verification process, unless Jellevo has reason to request updated documentation.
Jellevo will not be held responsible for delays caused by payment providers, banking systems, or circumstances outside Jellevo's control. If your withdrawal has not arrived within the expected timeframe, contact Jellevo support with your transaction reference number.
Jellevo offers a range of bonuses and promotions to both new and existing players. These include welcome bonuses, deposit match bonuses, free spins, cashback offers, and loyalty rewards. Each promotion has its own specific terms, which are published alongside the offer and form part of these overall Jellevo Terms and Conditions.
By claiming any Jellevo bonus or promotion, you agree to the specific terms of that offer. The following general conditions apply to all Jellevo bonuses unless the specific promotion terms state otherwise:
Cashback: Jellevo's cashback programme applies automatically to eligible losing sessions. Cashback is credited as bonus funds and is subject to the wagering requirements stated in the cashback programme terms. Cashback cannot be claimed in combination with other active bonuses unless explicitly stated.
All games available on the Jellevo platform are provided by certified third-party game developers. Each game operates according to its own rules, which are accessible within the game interface. By playing any game on Jellevo, you agree to the rules of that game as set by its provider.
Jellevo only works with game providers whose Random Number Generators (RNGs) have been independently tested and certified by recognised testing laboratories. The published Return to Player (RTP) percentages for each game reflect the certified rates set by the game provider. Jellevo does not modify game outcomes or RTP settings.
If you believe a game has malfunctioned or produced an incorrect result, contact Jellevo support immediately with the game name, round ID, and a description of the issue. Jellevo will investigate and respond within a reasonable timeframe.
The following activities are strictly prohibited on the Jellevo platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:
Fraud Detection: Jellevo uses automated and manual monitoring systems to detect prohibited conduct. If your account is flagged, it may be suspended while an investigation is conducted. Jellevo's decisions regarding prohibited conduct are final.
Jellevo reserves the right to suspend or close any account at its discretion, with or without prior notice, in the following circumstances:
If your account is closed due to a breach of these terms, any balance remaining in the account may be forfeited. If your account is closed for any other reason, your verified balance will be returned to your registered payment method after any outstanding wagering requirements or pending investigations are resolved.
You may close your Jellevo account at any time by contacting support. If you wish to self-exclude for responsible gaming reasons, please use the self-exclusion tool in your account settings or contact support directly — this will ensure the closure is handled appropriately and that you are not contacted with marketing communications during the exclusion period.
Jellevo is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, and we take seriously our responsibility to help players who may be experiencing difficulties related to their gaming behaviour.
The following responsible gaming tools are available to all Jellevo account holders directly from the account settings page:
If you are concerned about your gaming habits, or those of someone you know, please visit the Jellevo Responsible Gaming page for more information and resources. Our support team is also available 24/7 to assist.
Jellevo collects and processes personal data in accordance with its Privacy Policy, which is available at jellevo.com/privacy-policy. By registering a Jellevo account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
Jellevo uses your personal data to operate your account, process transactions, verify your identity, comply with legal obligations, and improve the platform. Jellevo does not sell your personal data to third parties. Data may be shared with payment processors, identity verification services, and regulatory bodies where required by law or necessary to operate the platform.
All data transmitted between your device and Jellevo's servers is encrypted using industry-standard SSL technology. Jellevo stores personal data securely and retains it only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
To the fullest extent permitted by applicable law, Jellevo's total liability to you in connection with your use of the platform — whether in contract, tort, or otherwise — is limited to the amount you have deposited into your Jellevo account in the 30 days preceding the event giving rise to the claim.
Jellevo is not liable for any indirect, incidental, special, or consequential losses, including but not limited to loss of profits, loss of data, or loss of opportunity, arising from your use of the Jellevo platform. Jellevo is not responsible for losses caused by:
Nothing in these terms limits Jellevo's liability for fraud, death, or personal injury caused by Jellevo's negligence, or any other liability that cannot be excluded by law.
Jellevo reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. For significant changes, Jellevo will notify registered players by email or via an in-platform notification.
Your continued use of the Jellevo platform after any changes to these terms constitutes your acceptance of the updated version. If you do not agree with the updated terms, you must stop using the platform and contact support to close your account.
Jellevo recommends that you review these Terms and Conditions periodically to stay informed of any updates. The most current version of the Jellevo Terms and Conditions is always available at jellevo.com/terms-conditions.
If you have any questions about these Jellevo Terms and Conditions, or if you need clarification on any point, please contact the Jellevo support team. We are available 24 hours a day, seven days a week.
For responsible gaming support, please visit the Responsible Gaming page. For information about how Jellevo handles your personal data, please read the Privacy Policy.
Governing Law: These Terms and Conditions are governed by the laws applicable to Jellevo's operating jurisdiction. Any disputes arising from your use of the Jellevo platform will be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.